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Wasatch Mountain Express
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Terms of use

The terms below cover both this website and the trips themselves. They are written to be read, not to be impressive.

Last updated 11 September 2026

Wasatch Mountain Express LLC is an owner-operated private ground transport company working in greater Salt Lake City, the Wasatch canyons and everywhere in between. Where these terms say “we” or “us” they mean Wasatch Mountain Express LLC; “you” means anyone using this website or riding with us.

Making a reservation means accepting the service agreement in our reservation system, whether you book online, complete the forms at the link we send you after arranging a trip by telephone, or give us your payment information over the phone. That agreement governs your trip. The page you are reading describes the same arrangement in plainer language, and where the two ever differ, the agreement you accepted when booking is the one that applies.

Published rates are starting prices. Your final price depends on the exact pickup and destination addresses, the time of day, and the date. Any fees for extra services you request, like airport meet and greet, are also added on after the fare.

A price we quote you over the phone is good for 24 hours. A price shown to you in the online reservation system applies to that session. It is not held for you afterwards, so if you leave without reserving, the price may be different when you come back. A date in high demand may be priced higher than it was. Once you confirm, the price is fixed and it does not change afterwards, except as set out under Pets.

Payment is taken when the reservation is made, not when you travel. When reserving online, you pay as part of the booking process.

Where a trip is arranged over the telephone, we send you a link by email or text. That link is where you confirm the trip, pay for it and accept these terms. Until those steps are complete there is no reservation. If you would rather give payment details on the call itself, ask and we will take it that way; giving us your payment information over the phone means you accept these terms, exactly as completing the link would.

Fares are paid by credit card. An invoice is emailed to you when your payment is processed, showing the total including any applicable taxes and fees. Where invoiced billing has been agreed in advance, for regular reservations or a large event, payment is due on the terms set out in that agreement. If you think an invoice is wrong, tell us within 3 days of receiving it.

The online reservation system closes 24 hours before the scheduled pickup. Trips inside that window are arranged by telephone and carry a late booking fee of 20% of the fare, which is included in the quoted price given at the time of booking.

A change to a confirmed reservation can be requested by telephone or text, or through the View Confirmation link in your confirmation email. A request does not change the reservation on its own: it comes to us for approval, and the reservation stands as booked until we confirm the change.

A change means the trip is quoted again at the rates in effect at the time of the change. That includes the date, the time, the pickup or drop-off address, added stops, and the number of passengers. We will tell you of any change in price before the change is confirmed.

Where the scheduled pickup is within 24 hours, tell us as soon as you know. We will do our best to accommodate a change, but we cannot guarantee one at that point, because the day is already scheduled.

A reservation canceled more than 24 hours before the scheduled pickup is refunded in full. Cancellations inside 24 hours are not refunded. At that point the vehicle and the driver are committed to you and the slot cannot be resold. A reservation made inside that window is accordingly non-refundable from the time it is made.

Airport pickups include 45 minutes of free wait time, measured from your actual arrival rather than your scheduled one. Other pickups include 15 minutes from the scheduled time. Waiting beyond either is charged at $1.25 per minute.

Your driver contacts you when you land, or on arrival at any other pickup. Where you respond and you are on your way, your driver waits, and the wait is charged at the rate above. If we have had no contact from you, your driver will call and text the number on the reservation, and then wait a further 30 minutes at the airport, or a further 15 minutes at any other pickup, before leaving. That is recorded as a no-show and charged at the full fare, the same as a cancellation inside 24 hours. If you are running late, a call or a text to your driver is usually all it takes. We would far rather wait than charge you for a trip you did not take.

Gratuity is added to every reservation. At the time of booking you select 15%, 20% or 25% of the fare, or enter another amount of not less than 15%. You may instead choose to pay gratuity to the driver directly in cash; where that option is selected and no gratuity is paid to the driver, a gratuity of 20% of the fare is charged to the card on file after the trip.

Gratuity is refunded with the fare where a reservation is refunded. Where the fare is not refunded, the gratuity is forfeited with it. This applies to a cancellation inside 24 hours, a no-show, and a trip declined or ended under Passenger conduct.

Meet and greet inside baggage claim is $45. Where a stop is added to a reservation, it is charged at $40, which covers up to 20 minutes; beyond that, waiting is charged at $1.25 per minute as it is at the airport. Tell us about a stop when you book and it goes in the quote.

Airport fees, child car seats and ski or board carriage are included in the fare. Any fuel surcharges and any toll charges will be disclosed at time of booking. If anything else would add to your price, we tell you before you book, not after.

Hourly reservations carry a three hour minimum. The clock runs from pickup to final drop-off, and time past the booked block is billed by the half hour at the hourly rate. There is no mileage limit, but hourly work stays inside our primary service area; longer trips are quoted as a trip rather than by the hour.

Your trip is private: a dedicated car and driver for you. When our own calendar is full, or when a trip needs a vehicle we do not operate ourselves, we will ask a vetted driver or partner company to complete the trip. The partner will always be licensed and commercially insured for carrying passengers. We remain your point of contact and stand behind the trip either way. Where a flight is delayed long enough to conflict with our planned schedule, we may reassign your pickup to another driver, and we will tell you if that happens.

Canyon roads may be closed or restricted by UDOT and by avalanche control at short notice. Where a closure or restriction prevents a trip, we will contact you to reschedule and you will not be charged for a trip we cannot complete. We are not responsible for delays caused by weather, road closures, traffic or events outside our control. If we determine that a trip would be unsafe due to road conditions or other factors, we may reschedule or cancel your trip and issue a refund.

Vehicle capacities are published on this site and apply as stated, including with baggage. Please tell us at the time of booking how many passengers you are and what you are carrying, so the right vehicle is sent.

Utah law requires every passenger to wear a seat belt, so the number of passengers may never exceed the number of belts in the vehicle sent. Where a party arrives larger than the vehicle can belt, your driver will not begin the trip and the fare stands, as it does for a no-show. Where a second vehicle can be arranged, it is quoted at its own rate and carries the late booking fee.

Where a party is larger than the published capacity but every passenger can be belted, we may still carry you. That is at our discretion, decided at the time, and is not something to rely on when booking.

We are not responsible for property left in a vehicle, though we will always try to return it. Your driver checks the vehicle after every trip, but a check is not a search, and small items such as phones, earbuds and chargers are easily missed. If you are missing something, let us know as soon as possible so that we can look in the vehicle. Where an item is found, any cost associated with returning it is yours, and items are held for 30 days from the date of the trip.

Car seats are provided free of charge. They must be requested at the time of booking and are subject to availability. Utah law requires children younger than 8 and shorter than 57″ be properly restrained in a car or booster seat.

Tell us the child’s age, weight and height and we will bring a seat that suits. Choosing the correct seat for that child, fitting it, and fastening the child are yours to do, following the manufacturer’s instructions. Check the seat for damage before the trip and make sure it is used safely throughout.

Our seats meet legal safety standards and are inspected and kept in good condition. You are responsible for any damage or injury caused by improper use of a car seat, and for damage to or loss of a seat. We are not responsible for injury resulting from a seat that was fitted or used incorrectly.

What you tell us about a child, including age, weight and height, is used to bring the right seat and is handled as set out in our privacy statement.

A passenger under 15 must travel with an adult. A passenger aged 15 to 17 traveling without an adult must be arranged with us in advance: a parent or guardian makes the reservation, remains responsible for it, and tells us who will meet the passenger at the drop-off. Carrying an unaccompanied passenger under 18 is at our discretion and is decided for each reservation.

All our vehicles are non-smoking, and that includes vaping and e-cigarettes. Alcohol may not be consumed in the vehicle. You may carry open containers, but Utah law prohibits drinking on board. Illegal drugs may not be used or carried in any of our vehicles. Your driver may end a trip if any of these rules are broken, on the terms set out under Passenger conduct below.

You are responsible for the cost of repairing or cleaning a vehicle where damage or mess goes beyond normal wear and tear. Cleaning includes what is required as a result of smoking or vaping, the use of any substance in the vehicle, spilled food or drink, and bodily fluids. Damage includes, but is not limited to, scratched or dented paintwork, torn or burned upholstery, broken glass or trim, and damaged handles, controls or fittings. A minimum fee of $250 applies to cleaning, and a minimum fee of $250 to damage; where the actual cost is higher, you are responsible for the full cost. Where repair or cleaning takes the vehicle out of service, you may also be responsible for the reservations it is then unable to complete.

Small pets are welcome in a carrier. Larger animals may travel where they stay on the floor of the vehicle. A pet fee of $25 applies. Our reservation system cannot add the pet fee at the time of booking. Tell us in the trip notes that an animal is traveling, so that the right vehicle is sent and we can add the fee to your reservation. We will tell you the revised price before the trip.

The pet fee does not cover cleaning. Where an animal leaves mess or hair beyond normal wear and tear, the cleaning terms above apply.

Service animals are carried at no charge, are not subject to the pet fee, and are not required to travel in a carrier.

We ask that all passengers stay seated and belted while the vehicle is moving, and that nobody puts the driver, the other passengers, the vehicle or the public at risk.

Your driver may decline to begin a trip, or end one in progress, if they determine that a passenger’s actions are putting others at risk, or where a passenger threatens or abuses the driver, another passenger or anyone outside the vehicle. Sexual harassment, solicitation and racial abuse are grounds in themselves, whether aimed at the driver, another passenger or a stranger. A trip ended or declined on those grounds is not refunded, and you remain responsible for the fare and for any cleaning or repair. Whoever makes the reservation is responsible for everyone traveling on it.

Our vehicles carry cameras that record video and audio, inside the vehicle and on the road. They are there for the safety of passengers and drivers alike. Footage is held on the device and is overwritten in the ordinary course of use. We review it only where there has been an incident, a complaint or a claim, or where we are required to produce it, and it may be used to support a charge under the cleaning, damage or passenger conduct terms above. Where footage is needed for one of those purposes, we keep a copy for as long as the matter requires and delete it when it is resolved.

Using this site means you accept these terms. We may update them, and the date at the top of this page shows when we last did. The site is informational: nothing on it is an offer or a binding quote until we confirm your reservation.

This site links to our reservation provider and to our profiles on Google, Facebook and Instagram. Those services are run by other companies under their own terms and privacy policies, and we are not responsible for their content.

The text, photographs and design of this site belong to Wasatch Mountain Express. Customer reviews are quoted as their authors wrote them and remain theirs. Please do not copy the site’s content for commercial use without asking.

We work hard to keep this site accurate, but we provide it as it is and cannot guarantee it is free of errors. To the extent the law allows, our liability in connection with this website or a trip is limited to the fare paid for that trip. Nothing here limits any liability that cannot be limited by law.

These terms are governed by the laws of the State of Utah, and any dispute will be handled in the courts of the State of Utah.

Questions about these terms: (801) 432-0033 or reservations@wasatchmountainexpress.com. See also our privacy statement.